Frequently Asked Questions

Do you ship internationally?
Can I return my order?
Can I change my order?
Can I cancel my order?
Can I exchange my product?
How can I check the status of my order?
How can I get my products in Jamaica?
Can I only purchase products through the website?
How much is shipping?
How long before I can receive my order?
What carrier do you use?
Do you ship to P.O./APO/FPO?
Why was I charged twice?
I have not received an order confirmation, what should I do?
What forms of payment do you accept?
My items arrived damaged, what should I do?
I received incorrect item/s what should I do?
What’s your return policy?
I refused my delivery, where is my refund?
How can I find out more information about a product?
My package is stuck and tracking shows no movement, what do I do?
I put the wrong address on my order, please help!
How can I find out more information about a product?
Do you ship internationally?

We ship to most countries worldwide. All international packages are shipped via USPS. Items shipped outside of the United States may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order, nor will they be covered or reimbursed by Kirah Glow.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from DHL to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

Can I return my order?

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Kirah Glow reserves the right to refuse all returns, reshipments and refunds.

In the unlikely event that a product arrived damage, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

Can I change my order?

Please contact help@kirahglow.com as soon as possible. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed.

Can I cancel my order?

Unfortunately we are not able to cancel an order once it has been placed.

Can I exchange my product?

We apologize but we currently do not offer exchanges, all sales are final.

How can I check the status of my order?

Please log in to your account to check the status of your order. If you do not have an account, please refer to your shipping confirmation email to track your order.

How can I get my products in Jamaica?

For purchases made in Jamaica, we have a pickup location where items can be purchased in store. Visit Fetish Secretz, located inside Eden Gardens Wellness Resort & Spa at Suite #8 on 39 Lady Musgrave Road Kingston 10, for your pickup.

Can I only purchase products through the website?

Kirah Glow products are available from kirahglow.com or at the following physical stores:
1. 188-26 LINDEN BOULEVARD SAINT ALBANS QUEENS NEW YORK 11412, USA
2. Fetish Secretz, located inside Eden Gardens Wellness Resort & Spa at Suite #8 on 39 Lady Musgrave Road Kingston 10,, Jamaica.

How much is shipping?

Shipping & Handling Charges are as follows:

$12.00 flat fee for domestic, all states within the USA

$27.99 flat fee for all international countries we ship to worldwide

How long before I can receive my order?

The processing time for orders is 48 hours. After your order has been shipped, delivery time within the United States is 4-7 business days, and 14-30 business days internationally. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.

Kirah Glow is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

What carrier do you use?

Kirah Glow ships to most countries worldwide via USPS and FedEx.

Do you ship to P.O./APO/FPO?

Yes we do, however please be aware that shipping may take longer than usual depending on where it is being shipped to.

Why was I charged twice?

You will only be charged for what you purchased, if you see duplicate charges, please give it a few days and it should fall off and the issue should be rectified automatically. However if it still remains and you are positive you only placed one order, please send us an email to help@kirahglow.com with a screenshot of the duplicate charge for further assistance.

I have not received an order confirmation, what should I do?

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at help@kirahglow.com with your inquiry.

What forms of payment do you accept?

We accept online payments through Visa, Mastercard, American Express and Paypal.

My items arrived damaged, what should I do?

Please contact us immediately at help@kirahglow.com. Please provide us with your order number and some photos of the damage product/s.

I received incorrect item/s what should I do?

Please contact help@kirahglow.com as soon as possible so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.

What’s your return policy?

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Kirah Glow reserves the right to refuse all returns, reshipments and refunds.

In the unlikely event that product/s arrive damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

I refused my delivery, where is my refund?

Refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded. Please allow up to 5 business days for your refund to appear once we processed the return. PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS WILL NOT BE REFUNDED.

How can I find out more information about a product?

Product details can be found on the product page but if you have more questions, please free to email us at help@kirahglow.com

My package is stuck and tracking shows no movement, what do I do?

For domestic orders, package can only be considered lost if there has been no movement for 10 business days from the day it was shipped. Please send an email to help@kirahglow.com if your shipment shows no movement from the carrier’s tracking information.

I put the wrong address on my order, please help!

Please be careful when entering your shipping address, Kirah Glow will not be responsible for orders sent to the incorrect delivery address provided by the customer.

How can I find out more information about a product?

Product details can be found on the product page but if you have more questions, please free to email us at help@kirahglow.com

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